TERMS & CONDITIONS

Thank you for choosing Church Lane House B&B for your stay in Lancashire. We look forward to welcoming you to our beautiful contemporary home.
We have based our booking terms and conditions on Visit Britain’s recommendations for small Bed & Breakfasts, and by making a booking to stay with us, you are entering a legal contract that is subject to these terms and conditions:-

Prices – Our prices indicated on our website or otherwise are for the room and include breakfast, free parking and Wi-Fi.

Restrictions – Sorry, we only accommodate children over the age of 16 years and can only accommodate a maximum of two people per room. Church Lane House is strictly non smoking. Smoking is forbidden anywhere in the building. If guests wish to smoke outside, within the grounds of Church Lane House, we ask they are considerate to those around them and are responsible for any litter as a result. We reserves the right to levy an Exceptional Cleaning Charge of £250 to guests who choose to disregard our No Smoking policy, necessitating professional deep cleaning and any further remedial action to the premises.

Making a Booking – To secure a stay with us, a deposit of 50% must be paid by credit/debit card, with the remaining balance due 14 days before arrival.

Special Requirements – If you or any member of your party has any special requirements, please let us know at the time of making the booking. A copy of our ‘access statement’ is available upon request, or can be viewed on our web site www.churchlanehouse.co.uk

Cancellation – If you need to cancel your booking, please let us know as soon as possible so that we can attempt to re-let the room. If we do manage to re-let the room for the full booking, we will be happy to refund your deposit, less a £10 administration fee. If we cannot re-let the room, the deposit will not be refunded and you will still be liable for the outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let.

Curtailment – If you curtail your booking in advance of, or during your stay, please let us know as soon as possible so that we can attempt to re-let the room. If we cannot re-let the room, then you will still be liable for the remaining outstanding balance. If we are able to re-let the room for part of your remaining booking, then you will only be liable for any days that the room is not re-let.

Non-Arrivals – Should you fail to arrive and take up your booking without letting us know, a charge will be made against your credit/debit card for the full outstanding balance.

Third Party Bookings – If the person making the booking is different to the person taking up the occupation, the person who makes the booking may be held responsible for cancellation, curtailment or non arrival fees as well as damage or loss, and appropriate charges will be taken from their credit/debit card.

Postponements – If you need to postpone your booking, please let us know as soon as possible so that we can attempt to re-let the room. If we do manage to re-let the room for the full booking, we will be happy to transfer your deposit to a new booking or refund your deposit, less a £10 administration fee. If we cannot re-let the room, the deposit will not be refunded and you will still be liable for the outstanding balance, which will be taken from the debit/credit card used for the initial booking. If we re-let the room for part of your booking, then you will only be liable for any days that the room is not re-let.

Holiday Cancellation Insurance – To cover any costs caused by you having to cancel, curtail or postpone, we recommend you taking out appropriate cancellation insurance.

Non-availability of Accommodation – We would only cancel your booking if your room was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.

Arrival – Your room will be available to you for check-in between 3:30pm to 6:30pm on the day of arrival, unless otherwise arranged. Please ensure you contact us as soon as possible to let us know if you will be arriving after 6:30pm. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing rooms or out buying supplies. However, if you do arrive earlier, you are welcome to drop your luggage off and go off and explore

Departure – On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guests. Any outstanding balance from your booking is payable on departure by credit/debit card or cash. Invoices are available on request.

During your stay – Our aim is to offer all our guests a relaxing and tranquil stay and we kindly ask guests to respect other guests’ quiet enjoyment and relaxation.

We carry out our housekeeping between 11am and 2pm each day and will require access to your room during these 3 hours. If you are not planning on being out during these hours, please let us know.

Guests are not permitted to have visitors to their rooms without our prior agreement.

Damages and Breakages – Accidents happen – please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified the sooner they are dealt with. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for loss of income.

We appreciate muddy shoes/boots and wet clothing being left in the entrance porch where we will provide facilities for drying.

Any item taken from the rooms without our consent will be charged for. Lost keys will incur a £50 charge.

Liability – We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.

Privacy Policy – Any data collected during the course of this booking will be stored on our computer(s) and/or booking diary. From time to time we may contact you by email about promotions and offers, unless you specifically tell us not to. Your details will only be used by Church Lane House B&B and we will not share them with any third party.

Thank you for your co-operation. We look forward to welcoming you and hope you will have a relaxing and enjoyable stay with us.

ARRIVALS & DEPARTURES

Arrivals
On the day of your arrival we aim to have all the rooms ready by 3:30pm. Normal check-in times are between 3:30pm and 6:30pm. However, if you let us know if you are arriving outside these times, we can be flexible. (THIS MUST BE AGREED BEFORE THE DAY OF YOUR ARRIVAL) We ask guests to provide us with an approximate time of arrival. If you arrive earlier than 3:30pm and your room is not ready then feel free to drop your luggage off and go and explore.

Departures
On the day of your departure, we ask you to vacate your room by 10.30am. However we are happy to store your luggage if you decide you need extra time in the area.

AVAILABILITY
Enquiries

To enquire about availability or for further information please see our contact details below. You may also use our Booking Enquiry Form to send us your booking request directly.

Contact:

Telephone: 01524 720534
Mobile: 07909 111975
Email: info@churchlanehouse.co.uk.
Website: www.churchlanehouse.co.uk

Online Booking Enquiry

If you have any queries, please fill out the form on our Contacts page with your details, enter the Captcha code and click on the ‘Send’ button. We will answer your enquiry as soon as we can.
Please note the following before sending us your booking enquiry:-
• We are sorry we are unable to accommodate pets
• We are able to accommodate children from 16 years upwards.
• An enquiry does not constitute a confirmed reservation.

Please note

All Rates, Special Offers and our Booking & Cancellation Policies precede all other information on any other website and are subject to change without notice. Special Offers are applicable for 7 days from enquiry. We reserve the right to change prices and / or special offers after this period.